The answer is somewhere
A customer emails, then follows up in a messenger. Your team searches both places to piece things together.
Every channel.
Answer together.
Tandrem brings email, messaging, and live chat into one shared inbox. Assign an owner, share context, and give every customer a clear answer.
Shared inbox · Self-hosted option · Open API
TandremDemo workspaceSupport team
All conversations3
AM
Alex MorganWhatsApp
Scattered messages. Missed context.
The customer sees one company. Your team should see one conversation.
Two replies. No owner.
Two agents pick up the same request. Another waits because everyone assumes someone else is handling it.
The backlog stays invisible
Without a shared queue, overdue replies and uneven workloads are hard to spot.
Their channel. Your workspace.
Keep the conversation where your customer started it. Give your team one place to reply.
- Telegram
- SMS
- Web chat
Availability depends on your connector and plan. Provider fees and messaging policies may apply.
Keep support moving
From the first message to the final answer, make the next action clear.
Reply with the full context
Read messages and internal notes in a shared inbox. Keep the history available when another agent takes over.
- Connect a channel
- Set up the team
- Send the first reply
Send work to the right team
Organize queues by topic or channel. Use routing rules and assignments to make ownership explicit.
Catch overdue replies
Set response targets with SLA policies. Escalate missed deadlines so the right person can act.
Reuse the useful answers
Keep approved responses in templates. Apply configured macros, then personalize the reply before sending.
Automate the repeat work
Connect rules and bots to your workflow. Hand the conversation to a person when it needs a decision.
See where work builds up
Track first response time (FRT), customer satisfaction (CSAT), and agent workload. Use the same view to plan coverage.
Connect your own tools
Use the API and webhooks to exchange messages and events with your CRM or internal systems.
From connection to conversation
Start with one channel and one real support workflow.
- 01
Connect a channel
Add your support email, messenger integration, or web chat.
- 02
Set up the team
Invite agents, define queues, and decide who handles which requests.
- 03
Send the first reply
Open a conversation, assign an owner, and answer from the shared inbox.
Built around your work
A shared workspace for teams that need clear handoffs.
E-commerce & logistics
Keep order questions and delivery updates together. Hand an exception to operations with the conversation attached.
SaaS support teams
Move from a chat question to a technical investigation. Keep customer context available to the next person.
Agencies & internal teams
Separate work by account and queue. Choose self-hosted when infrastructure control is a requirement.
Your inbox. Your infrastructure.
Choose self-hosted when you need control over where support data lives.
- Deploy with Docker
- Run application services on infrastructure you operate.
- Choose your data location
- Set the hosting region, retention, and backup policy.
- Control access
- Use roles and permissions to define each team member’s access.
- Review recorded actions
- Use the audit log to investigate actions covered by your deployment.
Connected messaging providers and external AI services have their own data flows. Review them as part of your deployment.
Your infrastructureDocker
Application & inbox
Database & message history
Access rules & audit log
Choose your data location
A plan for your team
Start with a shared inbox. Choose the controls your operation needs.
Small teams
For trying your first shared inbox.
1–4 users
Price on request
Contact us- Shared inbox
- Conversation assignments
- Saved replies
Team
For a team with shared responsibility.
5–49 users
Price on request
Contact us- Everything in Small teams
- Queues & routing rules
- SLA policies & reporting
- Automation workflows
Custom
For more control across operations.
50+ users
Price on request
Contact us- Everything in Team
- Roles & access controls
- Audit log
- Deployment planning
Self-hosted
Your infrastructure, with deployment and support terms agreed separately.
Bring your support team together
Connect your channels. Bring in your team. Answer together.